BCD announced the launch of its highly anticipated customer portal, BCD Alliance. Designed in-house by BCD’s development team, Alliance was created with the intention of redefining the way OEM customers interact with BCD’s solutions and support team, offering unparalleled convenience and efficiency.
With user-friendly navigation and intuitive design, Alliance empowers customers to effortlessly track orders and access vital product information with just a few clicks.
Key features of Alliance include:
- Order Status: Real-time order tracking functionality enables customers to monitor the status of their orders from placement to delivery, ensuring transparency and peace of mind throughout the process.
- Order Details: In addition to tracking, Alliance gives you full access the check in on your order details, including individual order items, serial numbers, and add-on components.
- Warranty Information: Within BCD Alliance, users can track the warranties on any existing serial number and are provided with contact information so they can reach out to extend their warranty or refresh their system with ease.
- Document Access: View and download important documents through Alliance, such as PO’s, packing slips, invoices, credit memos and more.
- Support Cases: Easily review the status and details of past and current support cases.
*Note: The portal data below is for demonstration purposes only and not affiliated with any live equipment.
“BCD Alliance is a platform designed to manage customer data effectively. Its primary purpose is to aid in supply management, provide valuable insights, and enable seamless vendor communications,” said Eugene Kozlovitzer, CTO of BCD. “By streamlining interactions, we’re able to provide greater transparency and alignment with our partners than ever before.”
The launch of BCD Alliance demonstrates BCD’s dedication to innovation and partner-centric mindset, and BCD’s development team continues to work on adding new features to improve the user experience.
For over 14 years, BCD’s OEM program has helped numerous partners in the industry provide secure, reliable solutions to their customers. With turnkey solutions and customized branding, BCD’s OEM team provides solutions their partners are proud to put their names on. For more information about BCD’s OEM program and Alliance portal, please visit here.
